Application of Multi-criteria Decision-Making Method for the Evaluation of Tamilnadu Private Bus Companies

Abstract

The rapid growth of Tamilnadu sub-urban population has put enormous efforts on all modes of transportation systems, particularly the bus transportation. The increasing population far exceeds the limited supply of transport infrastructure and services. Mostly, traveling on a public bus and train services are overcrowded, undependable, slow, inconvenient, uncoordinated, and dangerous. Tamilnadu sub-urban desperately needs to improve and expand private transportation services to improve passengers’ satisfaction. In this paper, we have presented a multi-criteria decision-making approach for selecting the best private bus operators in Tamilnadu, the southern part of India. The evaluation has been made based on six criteria, twenty-eight sub-criteria, and eight private bus operators as alternatives. © 2020, Springer Nature Singapore Pte Ltd.