Effective governance through quality in healthcare organizations: An empirical study

Abstract

Conventional methods of quality audit, accreditation and awards are the key aspects of governance in delivering performance excellence. Governance needs to be encouraged and measured through the organisational excellence models. This paper makes an attempt of Malcolm Baldrige National Quality Award criteria (MBNQA) to measure and evaluate performance in the healthcare system. A total of 150 scale items were used to measure the constructs in the research framework. The model fit was determined through factor analysis, regression analysis, and coefficient parameter estimates. A total of 360 administrative executives were considered using purposive sampling technique from case healthcare organisations. The performance gap analysis revealed most of the pubic healthcare shown below average performance. There was a significant relationship between MBNQA dimensions. Further, the study indicated the presence of one type of strategic determinants fit to compensate for deficiencies in other. The study highlights healthcare organisations has potential implications to embracing quality management system, perform Strategic thinking and overcome issues of Governance. 2017 Serials Publications Pvt. Ltd.